The Great Unified Communications Debate: Microsoft Teams or Zoom

Microsoft Teams as an Online Collaboration Tool

Key Benefits of Microsoft Teams

Key Challenges with Microsoft Teams

Zoom as an Online Collaboration Tool

Key Benefits of Zoom

Key Challenges with Zoom

Integration with Contact Centers

Making the Right Decision

  • 20% of workers use 6 or more communication apps on a regular basis
  • Almost 70% of respondents toggle between various apps up to 10 times in a single hour
  • Older employees (over 45 years old) prefer email, while the 18–44 demographic prefers team messaging
  • Over 70% of employees point to the volume of their communications as a problem

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